AIRPORT ADMIN RTI DISCLOSURE

Chief Commissioner of Customs

Custom House, 15/1, Strand Road, Kolkata

Suo Moto Discloures/RTI Manuals

(Updated as on 19.09.2024)

 

The Right to Information Act, 2005 under its Section 4 provides a comprehensive framework for promoting openness in the functioning of the public authorities.

 

As such the mandatory disclosures pertaining to this Board are as under:

 

Sr.No.

Details of Disclosure

Organization information

1

Organization and Function

1.1

Particulars of its Organization, functions and duties [Section 4(1)(b)(i)]

1.1.1

Name and address of the Organization

 

Name and address of the Organization:

Office of the Principal Commissioner of Customs (AP & ACC)

Custom House, 15/1 Strand Road,

Kolkata, West Bengal Pin: 700001

https://www.kolkatacustoms.gov.in/;

1.1.2

Head of the organization

Sh. Shivaji Hanumant Dange

Principal Commissioner of Customs (AP & ACC)

 

1.1.3

Vision, Mission and Key objectives

Vision, Mission and Key Objectives

VISION

Our Vision is to provide an efficient and transparent mechanism for collection of indirect taxes and enforcement of cross border controls with a view to encourage voluntary compliance.

MISSION

Our Mission is to achieve excellence in the formulation and implementation of Customs, Central Excise and Service Tax laws and procedures aimed at:

  • realizing the revenues in a fair, equitable, transparent and efficient manner

  • administering the Government’s economic, taxation and trade policies in a pragmatic manner

  • facilitating trade and industry by streamlining and simplifying Customs, Central Excise and Service Tax processes and helping Indian business to enhance its competitiveness

  • ensuring control on cross border movement of goods, services and intellectual property

  • creating a climate for voluntary compliance by providing information and guidance

  • combating revenue evasion, commercial frauds and social menace

    • supplementing the efforts to ensure national security

 

KEY OBJECTIVES

 

To carry out the mission of CBIC to administer Customs laws aimed at: -

  • realizing the revenues in a fair, equitable & efficient manner;

  • simplification of procedures, streamlining its online application and taking forward the benefits to the trade & industry by enhancing compliance;

  • Setting up of institutional framework for identification of Best Practices in Customs, for pan India application and extending online application of such initiatives at National level;

  • administering the Government’s economic, tariff and trade policies with a practical and pragmatic approach;

  • facilitating trade and industry by streamlining & simplifying Customs processes and helping Indian businesses to enhance their competitiveness; creating a climate for voluntary compliance by providing guidance and building mutual trust;

  • Combating duty evasion and frauds in an effective manner.

1.1.4

Function and duties

Functions and Duties

 

REGULATORY FUNCTIONS

 

  • Levy and collection of Customs Duty

  • Receipt and scrutiny of declarations filed with the department

  • Prevention of smuggling and combating evasion of Customs duty

  • Assessment, examination and clearance of imported goods and export goods

  • Implementation of export promotion measures

  • Clearance of international passengers and their baggage

  • Resolution of disputes through administrative and legal measures

  • Sanction of refund, rebate and drawback

  • Realization of arrears of revenue

  • Audit of assessments for ensuring tax compliance.

 

SERVICE FUNCTIONS

 

    • Dissemination of information on law and procedures through electronic and print media

    • Enabling filing of declarations and claims through online services

    • Providing information on the status of processing of declarations and claims

    • Assisting the right holders in protecting their intellectual property rights

    • Responding to public enquiries relating to Customs matters

    • Providing Customs services such as examination of goods and factory stuffing of export goods at clients’ sites, as per policy

1.1.5

Organisational Chart/Structure

1.1.6

Any other details-the genesis, inception, formation of the department and the HoDs from time to time as well as the committees/ Commissions constituted from time to time have been dealt.

Genesis, inception and formation of the department

The Commissioner of Customs (Airport & Administration), Kolkata has been formed in July 1997 consequent to the re-organisation of the Commissionerate of Customs & Central Excise vide order no. A.11013/34/96-Ad.IV dated 15/07/1997. The Commissionerate of Customs (Airport & Administration), Custom House, Kolkata has jurisdiction over Netaji Subhas Chandra Bose International Airport, Kolkata Air Cargo Complex and general administration of customs employees of all cadres.

 

The International Airport, Kolkata was originally named as Dum Dum Airport and was commissioned in 1924 with the arrival of DAKOTA-3 as the first Aircraft. From 1960 to 1969 this Airport continued to be the number one port in India in terms of Traffic and Passengers. It was renamed as Netaji Subhas Chandra Bose International Airport in January 1995 and now it is one of the most important International Airports in the country in terms of passenger traffic. The Kolkata Air Cargo Complex was commissioned as the first cargo terminal in the country in the year 1975.

 

The Airport & Administration Commissionerate is one of the Commissionerate under the Chief Commissioner of Customs, Kolkata. It is an independent Commissionerate. This Commissionerate is responsible to facilitate Importer/Exporters and to enforce customs laws as well as other associated Act and provisions related to the clearance of Imported and Exported goods. Clearance of Import/Export goods are being processed through on-line ICES (Indian Custom EDI System) which provides door step facility to the Importers/Exporters. We have introduced “Sevottam”, i.e. “Public Service Delivery Excellence Model” under which we have endeavoured to raise the bar of our excellence and to meet expectation of trade and Industry.

 

There are various Sections/Units under this Commissionerate which are as follows:

Sl No.

Name of the Section

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1

Administration, Air Cargo Complex

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2

Accounts

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3

Adjudication Cell

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4

Air Intelligence Unit

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

5

Administration, NSCBI Airport

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

6

Baggage

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

7

Bond

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

8

Central Intelligence Unit

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

9

Computer Cell

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

10

Coordination Cell

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

11

CPGRAMS

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

12

CRA

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

13

CRU

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

14

Customs Brokers' Section

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

15

Customs House Laboratory

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

16

Disposal

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

17

Disposal Shed

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

18

Drawback

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

19

EDI

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

20

EOMC

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

21

Export Courier Group

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

22

Export Courier Shed

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

23

Export Group

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

24

Export Shed

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

25

Facilitation Centre

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

26

General Section

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

27

Hindi Cell

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

28

IFO/EFO

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

29

Import Courier Group

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

30

Import Courier Shed

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

31

Import Group

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

32

Import Shed

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

33

Internal Audit Department (IAD)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

34

Legal

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

35

MTO

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

36

Personnel & Establishment

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

37

Post Clearance Audit

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

38

Refund

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

39

Review

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

40

RTI Cell

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

41

SCH

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

42

Sevottam

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

43

SIIB

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

44

Special Valuation Branch

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

45

STRC

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

46

Transhipment (SEZ & Courier)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

47

Tribunal

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

48

Turant Suvidha Kendra (TSK)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

49

Unaccompanied Baggage

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

50

Vigilance Unit

 

ORGANIZATION SETUP AND DUTIES:

 

The Kolkata Customs (AP&ACC) is headed by the Chief Commissioner of Customs and assisted by the officers of different ranks. The hierarchy of the officers are as under:


a. Chief Commissioner
b. Principal Commissioner
c. Commissioner
d. Additional/Joint Commissioner
e. Deputy/Asstt. Commissioner
f. Appraiser
g. Superintendent
h. Private Secretary
i. Administrative Officer
j. Examiner/Preventive Officer (Inspector)
k. Stenographer (Grade-I, Grade-II & Grade-III)
l. Executive Assistant /Tax Assistant/LDC
m. Drivers
n. Head Havaldar/ Havaldars (redesignated as Gr.C Non-Ministerial)
o. MTS
p. Sepoy (redesignated as Gr.C Non-Ministerial)

 

Overall supervision of this Custom House is looked after by Chief Commissioner Office (CCO). The CCO is headed by the Chief Commissioner of Customs and assisted by Commissioner, Addl/Jt. Commissioner, Dy./Assistant Commissioner, Appraisers, Superintendents, Inspectors (PO/EO) and other supporting staffs. The overall affairs of the AP & ACC Commissionerate are supervised by respective Commissioner with the help of other officers/staff. The working of AP & ACC Commissionerate is regulated through Dy./Assistant Commissioner and assisted by Appraisers and Superintendents who are entrusted to look after the daily working of this Zone. The basic executive functions are performed by Examiners/Preventive Officers (Inspector). The other works are supported by AO/DOS/STA/TA/LDC. The Sepoys/Hawaldars (re-designated as Gr.C Non-Ministerial staff) are responsible for ensuring safety & security of office premise alongwith works related to dispatch of daily correspondence, movement of files and records, opening and closing of office etc.

1.2

Power and duties of its officers and employees [Section 4(1) (b)(ii)]

1.2.1

Powers and duties of officers (administrative, financial and judicial)

Powers and duties of officers (administrative, financial and judicial)

 

The Powers of officers of Customs have been elaborated in Section 5 of the Customs Act, 1962 and are laid as under –

  1. Subject to such conditions and limitations as the Board may impose, an officer of Customs may exercise the powers and discharge the duties conferred or imposed on him under this Act.

  2. An officer of Customs may exercise the powers and discharge the duties conferred or imposed under this Act on any other officer of Customs, who is subordinate to him. The work is delegated to various categories of officers within the framework of the law.

 

Further, NOTIFICATION No. 26/2022-Customs (N.T.), F. No. 450/72/2021-Cus IV, Dated, 31st March, 2022 and Notification No. 105/2022-Customs (N.T.) dated December 9, 2022 designates the proper officers who are empowered under various Sections under the Customs Act.

 

Officers and employees perform their duties as assigned by the Commissioner (AP & ACC).   Overall supervision of this Custom House is looked after by Chief Commissioner Office (CCO). The CCO is headed by the Chief Commissioner of Customs and assisted by the Commissioner, Addl/Jt. Commissioner, Dy./Assistant Commissioner, Appraisers, Superintendents, Inspectors (PO/EO) and other supporting staffs. The overall affairs of the Kolkata Customs (AP&ACC) are supervised by respective Pr. Commissioner with the help of other officers/staff. The working of this AP&ACC Commissionerate is regulated through Dy./Assistant Commissioner and assisted by Appraisers and Superintendents who are entrusted to look after the daily working of this Zone. The basic executive functions are performed by Examiners/ Preventive Officers (Inspector).

1.2.2

Power and duties of other employees

Subordinate employees like E.A.,/ T.A./ L.D.C. etc. below the rank of Inspector usually perform supportive role. They perform other administrative works. The Sepoys/ Havaldars (re-designated as Gr.C Non-Ministerial)  are responsible for ensuring safety & security of office premise alongwith works related to dispatch of daily correspondence, movement of files and records, opening and closing of office etc.

1.2.3

Rules/ orders under which powers and duty are derived and

The Department of Revenue administers the following Acts:

  1. Customs Act, 1962 and related matters;

  2. Central Excise Act, 1944 and related matters;

  3. Foreign Trade (Development & Regulation) Act, 1992

  4. Food Safety and Standards Act, 2006

  5. The Wildlife (Protection) Act, 1972

  6. Central Sales Tax Act, 1956;

  7. Narcotic Drugs and Psychotropic Substances Act, 1985;

  8. Prevention of Illicit Traffic in Narcotic Drugs and Psychotropic Substances Act, 1988;

  9. Smugglers and Foreign Exchange Manipulators (Forfeiture of Property) Act, 1976;

  10. Indian Stamp Act, 1899 (to the extent falling within jurisdiction of the Union);

  11. Conservation of Foreign Exchange and Prevention of Smuggling Activities Act, 1974;

  12. Foreign Exchange Management Act,1999

  13. Prevention of Money Laundering Act, 2002

  14. The Drugs and Cosmetics Act, 1940

 

And other allied Acts, such as:

  • Foreign Trade (Development and Regulation) Act, 1992

    • Foreign Exchange Management Act, 2000.

    • The Drugs and Cosmetics Act, 1940.

    • Food Safety and Standards Act, 2006.

    • The Arms Act, 1959

    • The Narcotic Drugs and Psychotropic Substances Act, 1985.

    • The Indian Explosives Act, 1884

    • The Dangerous Drugs Act, 1930

    • Destructive Insects and Pests Act, 1914.

    • Intellectual Property Rights (Imported Goods) Enforcement Rules, 2007

    • The Wild Life (Protection) Act, 1972

    • The Food Safety and Standards Act, 2006

    • The Plant Quarantine (Regulation of import into India)

    • Insecticides Act, 1968

    • Hazardous and. Other Wastes (Management and Transboundary Movement) Rules, 2016

    • Wireless planning and coordination wing (WPC) License and equipment type approval

1.2.4

Exercised

Posting & Transfer Orders of officers under this commissionerate are available at the official website of Kolkata Customs (link: https://www.kolkatacustoms.gov.in/notices-orders/airport/transfer-posting )

1.2.5

Work allocation

1.3

Procedure followed in Decision Making Process [Section 4(1)(b)(iii)]

1.3.1

Process of Decision Making: Identify key decision making points

The Pr. Commissioner monitors the working and functioning of the Commissionerate. Since the Policy formulations are exclusively in the domain of the Board, policy implementation in spirit of the laws so formulated forms the major functions of field formations. The Chief Commissioner’s office with help of all Commissionerates collates and compiles various trade representations;

 

  1. Since this Commissionerate is entrusted with the main work of implementation of the Customs Act, Rules, allied Acts and Board’s orders etc., all aspects of Revenue are monitored and status are forwarded to Board in the form of weekly, monthly and quarterly reports.

  2.  

  3. Problems faced by the Trade and Industry and forward them to the Board which become ingredients for policy formulation.

  4.  

  5. Decision making in the organization is based on decentralization that is to say that there is a definite delegation of authority and responsibility to different levels of the organization. Such delegation is laid out either in the Customs Act, 1962 or the Rules made thereunder or vide various circulars issued by the department from time to time.

All references received from the Trade, different stakeholders and Field formations are submitted by concerned Sections to the AC/DC in-charge in the Commissionerates. The file noting are prepared by EO /PO (Inspector). The relevant notification / circulars etc. are explained by Suptd. / AO. The main recommendations are made by AC /DC /ADC and finally the important decisions are approved by the Chief Commissioner/Pr. Commissioners/Commissioners. In case of any clarification required the same is referred to the Board to take final decision.

1.3.2

Final Decision-making Authority

Principal Commissioner of Customs (AP & ACC)

1.3.3

Related provisions, acts, rules etc.

List is given under (1.5.1 below).

1.3.4

Time limit for taking a decision, if any

S. No.

Key Services

Timelines

 

1

i. Acknowledgement of all written communication including declarations, intimations, applications and returns

3 days

ii. Acknowledgement of communication received through electronic media

Immediate

2

Convey decision on matters including declarations or assessments

15 days

3

i. Disposal of refund claim of Customs Duty
 

90 days from receipt of complete application

4

i. Sanction of Drawback

(a) In Case of electronic processing of drawback claims

7 days after filing of export general manifest

(b)  In Case of manual processing of drawback claims

15 days of filling of manual return

ii.  Fixation of Brand rate of Duty Drawback

30 days from date of complete application

5

Cargo Release Time

(a)   In case of exports
For Sea Cargo


48 hours

(b)   In case of imports
For Sea Cargo

72 hours
 

6

GST Registration

3 days after receipt of complete application form

7

Amendment in registration, if found eligible

15 days

8

Cancellation of GST Registration

30 days from the date of application

9

Advance intimation before undertaking audit

Minimum 15 days

10

Conclusion of Audit, if being conducted at the premises of the auditee
Customs Audit

30 days from the commencement of audit

11

Intimation of findings of audit

30 days after conclusion of audit

12

Release of seized documents and things, if not required by the Department

30 days after issue of Show Cause Notice

13

Complete examination and clearance of export consignment at factory/warehouse premises

24 hours from receipt of application by proper officer
 

14

Permission for self-sealing for export consignment

10 days from receipt of application by proper officer

15

Issue of Orders-in-Original/Orders-in-Appeal

30 days from the date of conclusion of personal hearing where all the requisite information is available

16

Finalization of provisional assessment

30 days from the date of conclusion of inquiry or submission of requisite documents

17.

Return of Bond and BG in Export Promotion Schemes

(a) When not selected by customs for verification

10 days from receipt of complete application including EODC

(b) Other cases not under investigation

30  days from receipt of complete application including EODC

 

1.3.5

Channel of supervision and accountability

  1. Channel of supervision is as per the Organization Structure of Chief Commissioner of Customs, Custom House, Kolkata.

  2. Every employee is accountable towards the duties assigned by the authorities from time to time.

1.4

Norms for discharge of functions [Section 4(1)(b)(iv)]

1.4.1

Nature of functions/ services offered

Main functions of the institute:

The mission of the organization is to achieve excellence in the implementation of Customs Acts, Allied Acts and Rules thereunder aimed at;

  1. Facilitating trade and industry by streamlining and simplifying Customs Rules & Regulations in light of the guidelines prescribed and facilitating the Trade and Industry

  2. Administering the Government's economic, tariff and trade policies with a practical and pragmatic approach

  3. Creating a climate for voluntary compliance by providing guidance and building mutual trust

  4. Realizing the revenues in a fair, equitable and efficient manner

  5. Combating revenue evasion, commercial frauds and social menace in and effective manner.

1.4.2

Norms/ standards for functions/ service delivery

Sevottam is a generic framework for achieving excellence in public service delivery. It comprises of 3 modules namely, Citizen’s Charter, Grievance Redressal Mechanism and Capability Building for Service Delivery. This department follows the Sevottam model, details of which can be found on https://www.darpg.gov.in/relatedlinks/sevottam

1.4.3

Process by which these services can be accessed

Through Sevottam section and as detailed vide various Notices published by the department which are available at public domain like the official website of Kolkata Customs

1.4.4

Time-limit for achieving the targets

Targets are achieved on yearly basis; Time Limit for achieving the targets: as detailed vide Point (1.3.4; above)

1.4.5

Process of redress of grievances

Grievances are redressed amicably. All aggrieved students, staff and others may approach to the Internal Committee of the institution in the first instance, and if they are not satisfied with the decision of the committee, they may send their appeals to the concerned authority and shall exercise its powers to hear those grievances and ensure its disposal within one month of the receipt of the appeal.

 

Public Grievances redressal: As a part of implementation of Sevottam, Public Grievances are taken care of immediately after the Complaint/Grievance appears on the portal. (http://www.pgportal.gov.in or http://darpg.nic.in)

 

Commissioner of Customs is the Public Grievance Officer and the replies/ reports are posted on the website after approval of Commissioner of Customs. Please give details

1.5

Rules, regulations, instructions manual and records for discharging functions [Section 4(1)(b)(v)]

1.5.1

Title and nature of the record/ manual /instruction.

As per detail given under 1.2.3 above.

1.5.2

List of Rules, regulations, instructions manuals and records.

1.5.3

Acts/ Rules manuals etc.

1.5.4

Transfer policy and transfer orders

 

1.6

Categories of documents held by the authority under its control [Section 4(1)(b) (vi)]

1.6.1

Categories of documents

The office documents are generally processed and stored in the form of files and folders. Files and documents related to work assigned to concerned Sections of this office are duly catalogued, indexed and entered in Registers and these are kept in the custody of respective Sections. Almost entire database is available in EDI system.

1.6.2

Custodian of documents/categories

Custodians of these documents/categories are the Administrative Officer and respective HoDs/Section Incharges in Commissioner of Customs, Custom House, Kolkata

1.7

Boards, Councils, Committees and other Bodies constituted as part of the Public Authority [Section 4(1)(b)(viii)]

1.7.1

Name of Boards, Council, Committee etc.

List of Boards, Councils, Committees and other bodies consisting of two or more persons constituted as its part or for the purpose of its advice, and as to whether meetings of those boards, councils, committees and other bodies are open to the public, or the minutes of such meetings are accessible for public: The Kolkata Customs Commissionerate maintains its website http://www.kolkatacustoms.gov.in wherein salient information pertaining to various field formations is given for general information of the masses at large. In addition, website also contains copy of the Public Notices/Tenders/Standing Orders etc. /Trade facilitation issued by this Commissionerate.

 

Public Grievances redressal: As a part of implementation of Sevottam, Public Grievances are taken care of immediately after the Complaint/Grievance appears ontheportal. (http://www.pgportal.gov.in or http://darpg.nic.in)

Commissioner of Customs is the Public Grievance Officer and the replies/reports are posted on the website after approval of Commissioner of Customs.

 

Trade Felicitation meeting: A trade felicitation committee exists in this Custom House and members of the committee includes Calcutta Customs House Agents Association, Steamers Agent Association, various custodians tec. The main object of the meeting is to discuss problems related to the clearance of import and export goods and to find solution thereto. The meeting is held on 3rd week of every Tuesday of a month. Trade Facilitation Committee Meeting (TFC) and Customs Clearance Facilitation Committee Meeting (CCFC) are held on each month. Moreover, there is a CP-GRAMS (e-grievance redressal) system exists wherein some grievances are redressed through CP-GRAMS.


The meeting is converted into Zonal Trade Felicitation meetings under the chairmanship of Chief Commissioner of Customs as per requirement or if the issues pertain to all the Customs Commissionerate of the Kolkata Zone. All the concerned Assistant Commissioner of Customs/Deputy Commissioner of Customs/Joint Commissioner /Additional Commissioners participates in the meeting.

 

The agenda of the meeting is set up in advance and the detailed minutes of the meeting in posted in the website. Particulars are available at http://www.kolkatacustoms.gov.in

 

1.7.2

Composition

As detailed under 1.7.1 above

1.7.3

Dates from which constituted

 

1.7.4

Term/ Tenure


 

1.7.5

Powers and functions

It is as per MoA:

1.7.6

Whether their meetings are open to the public?

The meetings are open only for members.

1.7.7

Whether the minutes of the meetings are open to the public?

Minutes are open to public and available at: http://www.kolkatacustoms.gov.in

1.7.8

Place where the minutes if open to the public are available?

It available at: http://www.kolkatacustoms.gov.in

1.8

Directory of officers and employees [Section 4(1) (b) (ix)]

1.8.1

Name and designation

It available at: http://www.kolkatacustoms.gov.in

1.8.2

Telephone, fax and email ID

1.9

Monthly Remuneration received by officers & employees including system of compensation [Section 4(1) (b) (x)]

1.9.1

List of employees with Gross monthly remuneration

It available at: http://www.kolkatacustoms.gov.in

1.9.2

System of compensation as provided in its regulations

Employees of Commissioner of Customs, Custom House, Kolkata are entitled for LTC, Leave Encashment, Medical Benefit, Gratuity, Provident Fund, House Building Loan, Vehicle Loan and Pension Benefits, etc.

1.10

Name, designation and other particulars of public information officers [Section 4(1) (b) (xvi)]

1.10.1

Name and Designation of the Public Information Officer (PIO), Assistant Public Information Officer (APIO) & Appellate Authority

  1. Smt. Abanti Salui, CPIO & Assistant Commissioner, Chief Commissioner of Customs, Custom House, Kolkata; abantis.g118901@gov.in

  2. Sh. Ajeet Kumar, FAA & Additional Commissioner, Chief Commissioner of Customs, Custom House, Kolkata; ajeetkumar.irs@gov.in

 

1.10.2

Address, telephone numbers & email ID of each designated official.

1.11

No. of employees against whom Disciplinary action has been proposed/ taken (Section 4(2)

1.11.1

No. of employees against whom disciplinary action has been

(i) Pending for Minor penalty or major penalty proceedings

 

 

 

NIL

 

 

NIL

1.11.2

(ii) Finalized for Minor penalty or major penalty proceedings

1.12

Programmes to advance understanding of RTI (Section 26)

1.12.1

Educational programmes

There is a separate Room/Office for RTI Cell to handle these matters at Commissioner of Customs, Custom House, Kolkata. The institute organizes RTI Awareness Programmes for employees from time to time. Last year, the CPIO arranged one Session on RTI on 11.03.2024 for employees of the Commissioner of Customs, Custom House, Kolkata.

1.12.2

Efforts to encourage public authority to participate in these programmes

Commissioner of Customs, Custom House, Kolkata issues circulars/ emails to employees for participating in the RTI programmes. The Circulars and Notifications received from Central Information Commission from time to time are also shared and made available to the employees.

1.12.3

Training of CPIO/APIO

 

1.12.4

Update & publish guidelines on RTI by the Public Authorities concerned

Commissioner of Customs, Custom House, Kolkata updates & published Guidelines on RTI on regular intervals and it is last updated in the website on 19.09.2024.

1.13

Transfer policy and transfer orders [F No. 1/6/2011- IR dt. 15.4.2013]

1.13.1

Transfer Policy and Transfer Orders [F No. 1/6/2011- IR Dt. 15.4.2013]

 

2

Budget and Programme

2.1

Budget allocated to each agency including all plans, proposed expenditure and reports on disbursements made etc. [Section4(1)(b)(xi)]

2.1.1

Total Budget for the public authority

Fund Allocation for the Year 2023-24:

 

2.1.2

Budget for each agency and plan & programmes

 

2.1.3

Proposed expenditures

As detailed under 2.1.1 above

2.1.4

Revised budget for each agency, if any

As detailed under 2.1.1 above

2.1.5

Report on disbursements made and place where the related reports are available

It available at: http://www.kolkatacustoms.gov.in

2.2

Foreign and domestic tours (F.No. 1/8/2012- IR dt. 11.9.2012)

2.2.1

Budget

There is no separate Budget for Foreign and domestic tours. It is met out of General Budget as detailed under 2.1.1 above.

2.2.2

Foreign and domestic Tours by ministries and officials of the rank of Joint Secretary to the Govt. and above, as well as the heads of the Department. (a) Places visited.

(b) The period of visit. (c) The number ofmembers in the official delegation.(d) Expenditure on the visit.


 

2.2.3

Information related to procurements- (a) Notice/tender enquires, and corrigenda if any thereon. (b) Details of the bids awarded comprising the names of the suppliers of goods/ services being procured, (c) The works contracts concluded – in any such combination of the above-and, (d) The rate/ rates and the total amount at which such procurement or works contract is to be executed.


 

2.3

Manner of execution of subsidy programme [Section 4(i)(b)(xii)]

2.3.1

Name of the programme of activity

 

 

 

 

 

Not Applicable as Commissioner of Customs, Custom House, Kolkata does not offer Subsidy Programme.

2.3.2

Objective of the programme

2.3.3

Procedure to avail benefits

2.3.4

Duration of the programme/ scheme

2.3.5

Physical and financial targets of the programme

2.3.6

Nature/ scale of subsidy /amount allotted

2.3.7

Eligibility criteria for grant of subsidy

2.3.8

Details of beneficiaries of subsidy programme (number, profile etc.)

2.4

Discretionary and non-discretionary grants [F. No. 1/6/2011-IR dt. 15.04.2013]

2.4.1

Discretionary and non-discretionary grants/ allocations to State Govt./

NGOs/other institutions

 

 

Not Applicable as Commissioner of Customs, Custom House, Kolkata does not allocate any Discretionary and non-discretionary grants/ State Govt./ NGOs/other institutions

2.4.2

Annual accounts of all legal entities who are provided grants by public authorities

2.5

Particulars of recipients of concessions, permits of authorizations granted by the public authority[Section 4(1) (b) (xiii)]

2.5.1

Concessions, permits or authorizations granted by public authority

 

Not Applicable as Commissioner of Customs, Custom House, Kolkata does not provide Concessions, permits or authorizations.

2.5.2

For each concession, permit or authorization granted - (a) Eligibility criteria, (b) Procedure for getting the concession/ grant and/ or permits of authorizations, (c) Name and address of the recipients given concessions/

permits or authorizations, (d) Date of award of concessions/ permits of authorizations

2.6

CAG & PAC paras [F No. 1/6/2011- IR dt. 15.4.2013]

2.6.1

CAG and PAC paras and the action taken reports (ATRs) after these have been laid on the table of both houses of the parliament.

 

3.

Publicity Band Public Interface

3.1

Particulars for any arrangement for consultation with or representation by the members of the public in relation to the formulation of policy or implementation there of [Section 4(1)(b)(vii)] [F No 1/6/2011-IR dt. 15.04.2013]

3.1.1

Relevant Acts, Rules, Forms and other documents which are normally accessed by citizens

As per list given under 1.2.3 above. In addition, the following documents are also available:

Orders & Circulars: https://www.kolkatacustoms.gov.in/notices-orders/chief-commissionerate/orders-circulars

Forms & Circulars: https://www.kolkatacustoms.gov.in/page-letters/forms-circulars/chief-commissionerate

Transfer Posting Orders: https://www.kolkatacustoms.gov.in/departmental-officers/category/transfer-posting-orders

Jurisdiction: https://www.kolkatacustoms.gov.in/custom-jurisdiction/chief

Citizen Charter: https://www.kolkatacustoms.gov.in/public/storage/uploads/uploadpdf/20240913143741.pdf

Baggage Rules: https://www.kolkatacustoms.gov.in/bagg-aeo-postal/baggage-rules

3.1.2

Arrangements for consultation with or representation by - (a) Members of the public in policy formulation/ policy implementation, (b) Day & time allotted for visitors, (c) Contact details of Information & Facilitation Counter (IFC) to provide publications frequently sought by RTI applicants

The members of Public can write to this office on any such issue or seek appointment for meeting, if required. Further e-helpline is available on at http://www.kolkatacustoms.gov.in;

Smt. Abanti Salui, CPIO & Assistant Commissioner, Chief Commissioner of Customs, Custom House, Kolkata; abantis.g118901@gov.in

3.1.3

Public- private partnerships (PPP)- Details of Special Purpose Vehicle

(SPV), if any

 

 

 

 

 

 

 

 

 

Not Applicable

3.1.4

Public- private partnerships (PPP)- Detailed project reports (DPRs)

3.1.5

Public- private partnerships (PPP)- Concession agreements

3.1.6

Public- private partnerships (PPP)- Operation and maintenance manuals

3.1.7

Public- private partnerships (PPP) - Other documents generated as part ofthe implementation of the PPP

3.1.8

Public- private partnerships (PPP) - Information relating to fees, tolls, or

the other kinds of revenues that may be collected under authorisation from the government

3.1.9

Public- private partnerships (PPP) -Information relating to outputs and outcomes

3.1.10

Public- private partnerships (PPP) - The process of the selection of the private sector party (concessionaire etc.)

3.1.11

Public- private partnerships (PPP) - All payment made under the PPP project

3.2

Are the details of policies / decisions, which affect public, informed to them [Section 4(1) (c)]

3.2.1

Publish all relevant facts while formulating important policies or announcing decisions which affect public to make the process more interactive - Policy decisions/ legislations taken in the previous one year

 

 

 

 

 

 

 

 

 

 

Detail is given under 3.1.1 above

3.2.2

Publish all relevant facts while formulating important policies or announcing decisions which affect public to make the process more interactive - Outline the Public consultation process

3.2.3

Publish all relevant facts while formulating important policies or announcing decisions which affect public to make the process more interactive- Outline the arrangement for consultation before formulation of policy

3.3

Dissemination of information widely and in such form and manner which is easily accessible to the public [Section 4(3)]

3.3.1

Use of the most effective means of communication - Internet (website)

Information manual/handbook available in Electronic format – Yes (https://www.kolkatacustoms.gov.in/)

3.4

Form of accessibility of information manual/ handbook [Section 4(1)(b)]

3.4.1

Information manual/handbook available in Electronic format

Yes, it is available in the website of Commissioner of Customs, Custom House, Kolkata:

3.4.2

Information manual/handbook available in Printed format

Yes, the printed format of Information manual/handbook is available in the office of FAA/CPIO/APIO

3.5

Whether information manual/ handbook available free of cost or not [Section 4(1)(b)]

3.5.1

List of materials available Free of cost

Detail is given under 3.1.1 above. These documents are available free of cost from the website.

3.5.2

List of materials available at a reasonable cost of the medium

The certified copy of the above listed material can be obtained by citizen by paying reasonable fee as per RTI Act, 2005.

4

E-Governance

4.1

Language in which Information Manual/Handbook Available [F No. 1/6/2011-IR dt. 15.4.2013]

4.1.1

English

Yes, it is uploaded in the website (https://www.kolkatacustoms.gov.in/)

4.1.2

Vernacular/ Local Language

 

4.2

When was the information Manual/Handbook last updated? [F No. 1/6/2011-IR dt 15.4.2013]

4.2.1

Last date of Annual updation

19.09.2024

4.3

Information available in electronic form [Section 4(1)(b)(xiv)]

4.3.1

Details of information available in electronic form

 

Detail of Information is made available under 3.1.1 above. The information can be accessed at the organization’s website: https://www.kolkatacustoms.gov.in/;

4.3.2

Name/ title of the document/record/ other information

4.3.3

Location where available

4.4

Particulars of facilities available to citizen for obtaining information [Section 4(1)(b)(xv)]

4.4.1

Name & location of the facility

There is RTI Cell at the Commissioner of Customs, Custom House, Kolkata. Information pertaining to activities dealt by the Commissioner of Customs, Custom House, Kolkata is provided to the users who demand the information.

Office Address: Commissioner of Customs, Custom House, Kolkata.

4.4.2

Details of information made available

As listed under 3.5.1 above; Interested people can visit the website for desired information. If the required information is not available on the website, they can send email to CPIO at email id: abantis.g118901@gov.in seeking the required information as per RTI Act, 2005. If the required information is available, same shall be provided within prescribed time as per act. Any citizen of India who desires to obtain any information under the Right to Information Act, 2005 (Act) may make a request preferably in the application format in writing or through electronic means to the Public Information Officer/Assistant Public Information Officer.

4.4.2

Working hours of the facility

09:30 AM to 6:00 PM from Monday to Friday (except Public Holidays)

4.4.3

Contact person & contact details (Phone, fax email)

Smt. Abanti Salui, CPIO & Assistant Commissioner, Chief Commissioner of Customs, Custom House, Kolkata; abantis.g118901@gov.in

4.5

Such other information as may be prescribed under Section 4(i) (b)(xvii)

4.5.1

Grievance Redressal Mechanism

Grievances are redressed amicably. All aggrieved students, staff and others may approach to the Internal Committee of the institution in the first instance, and if they are not satisfied with the decision of the committee, they may send their appeals to the concerned authority and shall exercise its powers to hear those grievances and ensure its disposal within one month of the receipt of the appeal.

 

Public Grievances redressal: As a part of implementation of Sevottam, Public Grievances are taken care of immediately after the Complaint/Grievance appears on the portal. (http://www.pgportal.gov.in or http://darpg.nic.in)

 

Chief Commissioner of Customs is the Public Grievance Officer and the replies/ reports are posted on the website after approval of Chief Commissioner of Customs.

4.5.2

Details of applications received under RTI and information provided

http://www.kolkatacustoms.gov.in

4.5.3

List of completed schemes/ projects/ Programmes

The list of programmes/schemes completed are available in the Annual Report.

 

4.5.4

List of schemes/ projects/ programme underway


 

4.5.5

Details of all contracts entered into including name of the contractor, amount of contract and period of completion of contract

Commissioner of Customs, Custom House, Kolkata is procuring most of the services, goods from Government e Marketplace (GeM) and Central Public Procurement Portal (CPPP) which is publicly accessible to all the individuals. http://www.kolkatacustoms.gov.in

 

 

4.5.6

Annual Report

 

4.5.7

Frequently Asked Question (FAQs)

Annexure I http://www.kolkatacustoms.gov.in

4.5.8

Any other information such as - (a) Citizen’s Charter, (b) Result

Framework Document (RFD), (c) Six monthly reports on the , (d) Performance against the benchmarks set in the Citizen’s Charter

A Citizens' Charter represents the commitment of the organization towards standard, quality and time frame of service delivery, grievance redress mechanism, transparency and accountability. As such the key components of a meaningful Citizen’s Charter are clear statement of Vision and Mission Statements, Client Groups/Stakeholders, Specification of Time Frame for each service being rendered by the organization.

Citizen Charter: https://www.kolkatacustoms.gov.in/public/storage/uploads/uploadpdf/20240913143741.pdf

4.6

Receipt & Disposal of RTI applications & appeals [F.No 1/6/2011-IR dt. 15.04.2013]

4.6.1

Details of applications received and disposed

It is available at : http://www.kolkatacustoms.gov.in

4.6.2

Details of appeals received and orders issued

4.7

Replies to questions asked in the Parliament [Section 4(1)(d)(2)]

4.7.1

Details of questions asked and replies given in the Parliament

 

 

5

Information as may be prescribed

5.1

Such other information as may be prescribed [F.No. 1/2/2016-IR dt. 17.8.2016, F No. 1/6/2011-IR dt. 15.4.2013]

5.1.1

Name & details of - (a) Current CPIOs & FAAs, (b) Earlier CPIO & FAAsfrom 1.1.2015

Current CPIO & FAA:

  1. Smt. Abanti Salui, CPIO & Assistant Commissioner, Chief Commissioner of Customs, Custom House, Kolkata; abantis.g118901@gov.in

  2. Sh. Ajeet Kumar, FAA & Additional Commissioner, Chief Commissioner of Customs, Custom House, Kolkata; ajeetkumar.irs@gov.in

 

5.1.2

Details of Third Party audit of voluntary disclosure -(a) Dates of audit carried out, (b) Report of the audit carried out

Not applicable as Third Party Audit of Commissioner of Customs, Custom House, Kolkata is being carried out for the first time by NITTTR, Chandigarh for the year 2023-24.

5.1.3

Appointment of Nodal Officers not below the rank of Joint Secretary/Additional HoD - (a) Date of appointment, (b) Name & Designation of the officers


 

5.1.4

Consultancy Committee of key stake holders for advice on Suo-Motu Disclosure - (a) Dates from which constituted, (b) Name & Designation ofthe officers


 

5.1.5

Committee of PIOs/FAAs with rich experience in RTI to identify frequently sought information under RTI - (a) Dates from which constituted, (b) Name& Designation of the Officers


 

6

Information Disclosed on own Initiative

6.1

Item / information disclosed so that public have minimum resort to use of RTI Act to obtain information

6.1.1

Item / information disclosed so that public have minimum resort to use ofRTI Act to obtain information

Item / information, is disclosed in the website of Commissioner of Customs, Custom House, Kolkata which is updated on regular intervals (https://www.kolkatacustoms.gov.in/)

6.2

Guidelines for Indian Government Websites (GIGW) is followed (released in February, 2009 and included in the CentralSecretariat Manual of Office Procedures (CSMOP) by Department of Administrative Reforms and Public Grievances, Ministry ofPersonnel, Public Grievances& Pensions

6.2.1

Whether STQC certification obtained and its validity

Not yet obtained

6.2.2

Does the website show the certificate on the Website?

Same as above

 

 

 

Chief Commissioner of Customs

Custom House, 15/1, Strand Road, Kolkata

 

Annexure – I

 

Frequently Asked Question (FAQs)

 

Q.1. What is Information?

Information is any material in any form. It includes records, documents, memos, e-mails, opinions, advices, press releases, circulars, orders, logbooks, contracts, reports, papers, samples, models, data material held in any electronic form. It also includes information relating to any private body which can be accessed by the public authority under any law for the time being in force.

 

Q.2. What is a Public Authority?

A "public authority" is any authority or body or institution of self government established or constituted by or under the Constitution; or by any other law made by the Parliament or a State Legislature; or by notification issued or order made by the Central Government or a State Government. The bodies owned, controlled or substantially financed by the Central Government or a State Government and non-Government organizations substantially financed by the Central Government or a State Government also fall within the definition of public authority. The financing of the body or the NGO by the Government may be direct or indirect.

 

Q.3 What is a Public Information Officer?

Public authorities have designated some of its officers as Public Information Officer. They are responsible to give information to a person who seeks information under the RTI Act.

 

Q.4. What is the Fee for Seeking Information from Central Government Public Authorities?

A person who desires to seek some information from a Central Government Public Authority is required to send, along with the application, a demand draft or a banker’s cheque or an Indian Postal Order of Rs.10/- (Rupees ten), payable to the Accounts Officer of the public authority as fee prescribed for seeking information. The payment of fee can also be made by way of cash to the Accounts Officer of the public authority or to the Assistant Public Information Officer against proper receipt. However, the RTI Fee and the mode of payment may vary as under Section 27 and Section 28, of the RTI Act, 2005 the appropriate Government and the competent authority, respectively, by notification in the Official Gazette, make rules to carry out the provisions of this Act.

 

Q.5. What is the Fee for the BPL applicant for Seeking Information?

If the applicant belongs to below poverty line (BPL) category, he is not required to pay any fee. However, he should submit a proof in support of his claim to belong to the below poverty line.

 

Q.6. Is there any specific Format of Application?

There is no prescribed format of application for seeking information. The application can be made on plain paper. The application should, however, have the name and complete postal address of the applicant.

 

Q.7. Is it required to give any reason for seeking information?

The information seeker is not required to give reasons for seeking information.

 

Q.8. Is there any provision for exemption from Disclosure of Information?

Sub-section (1) of section 8 and section 9 of the Act enumerate the types of information which is exempt from disclosure. Sub-section (2) of section 8, however, provides that information exempted under sub-section 3 (1) or exempted under the Official Secrets Act, 1923 can be disclosed if public interest in disclosure overweighs the harm to the protected interest.

 

Q.9. Is there any assistance available to the Applicant for filing RTI application?

If a person is unable to make a request in writing, he may seek the help of the Public Information Officer to write his application and the Public Information Officer should render him reasonable assistance. Where a decision is taken to give access to a sensorily disabled person to any document, the Public Information Officer, shall provide such assistance to the person as may be appropriate for inspection.

 

Q.10. What is the Time Period for Supply of Information?

In normal course, information to an applicant shall be supplied within 30 days from the receipt of application by the public authority. If information sought concerns the life or liberty of a person, it shall be supplied within 48 hours. In case the application is sent through the Assistant Public Information Officer or it is sent to a wrong public authority, five days shall be added to the period of thirty days or 48 hours, as the case may be.

 

Q.11. Is there any provision of Appeal under the RTI Act?

If an applicant is not supplied information within the prescribed time of thirty days or 48 hours, as the case may be, or is not satisfied with the information furnished to him, he may prefer an appeal to the first appellate authority who is an officer senior in rank to the Public Information Officer. Such an appeal, should be filed within a period of thirty days from the date on which the limit of 30 days of supply of information is expired or from the date on which the information or decision of the Public Information Officer is received. The appellate authority of the public authority shall dispose of the appeal within a period of thirty days or in exceptional cases within 45 days of the receipt of the appeal.

 

Q.12. Is there any scope for second appeal under the RTI Act?

If the first appellate authority fails to pass an order on the appeal within the prescribed period or if the appellant is not satisfied with the order of the first appellate authority, he may prefer a second appeal with the Central Information Commission within ninety days from the date on which the decision should have been made by the first appellate authority or was actually received by the appellant.

 

Q.13. Whether Complaints can be made under this Act? If yes, under what conditions?

If any person is unable to submit a request to a Public Information Officer either by reason that such an officer has not been appointed by the concerned public authority; or the Public Information Officer has refused to accept his or her application or appeal for forwarding the same to the appellate authority, as the case may be; or he has been refused access to any information requested by him under the RTI Act; or he has not been given a response to a request for information within the time limit specified in the Act; or he has been required to pay an amount of fee which he considers unreasonable; or he believes that he has been given incomplete, misleading or false information, he can make a complaint to the Information Commission.

 

Q.14. What is Third Party Information?

Third party in relation to the Act means a person other than the citizen who has made request for information. The definition of third party includes a public authority other than the public authority to whom the request has been made.

 

Q.15. What is the Method of Seeking Information?

A citizen who desires to obtain any information under the Act, should make an application to the Public Information Officer of the concerned public authority in writing in English or Hindi or in the official language of the area in which the application is made. The application should be precise and specific. He should make payment of application fee at the time of submitting the application as prescribed in the Fee Rules.

 

Q.16. Is there any organization(s) exempt from providing information under RTI Act?

Yes, certain intelligence and security organizations specified in the Second Schedule, are exempted from providing information excepting the information pertaining to the allegations of corruption and human rights violations. Courtesy – Guide on Right to Information Act, 2005 issued by the department of personnel and training Ministry of Personnel, Public Grievances and Pension Government of India.