The Customs e-HELPLINE has been created to answer queries of the trade related to Kolkata Port, NSCBI Airport, Petrapole LCS and other LCS in West Bengal. The system will endeavour to answer queries related to
- Procedural issues relating to Import/Export excluding Assessment related issues
- Drawback related queries of Kolkata Port, Airport and Preventive Commissionerate
- Baggage related queries for Kolkata Airport, Petrapole LCS and other LCS in West Bengal
- Queries related ICES 1.5
To ensure efficiency of the system users are requested to fill the required data fields properly and keep their queries specific. If the user finds that he need to give some more data, he or she may put them in the message itself. This will help us in reverting back to you at the earliest with a solution to your queries. It will be our endeavour to give you a clarification within seven (7) working days.